Booking Conditions
 
Aquatots is a group of independent swim teachers contracted to deliver swimming lessons.

Aquatots Courses

Aquatots courses run for 8/9 weeks (excluding bank holidays) with a break for half term. Each lesson lasts for 30 minutes.

Class times and venues

We will do our best to keep subsequent class days and times similar however if class numbers become too small to function properly classes may merge and days/times may change.

All Aquatots who have completed a level will receive a certificate and badge at the end of the term (Subject to having passed their current level and moving up to the next level).

Refunds and Cancellations

Occasionally a pool may have to cancel a session. If this occurs an extra session will be held at the end of the course wherever possible. Refunds will not be given if you are unable to attend the extra session but a catch up class may be available. In the event that 2 or more sessions are cancelled by Aquatots within a term, refunds will be given for the cancelled sessions.

If you wish to cancel your Aquatots course within 7 days of booking an administration charge of £20.00 will be deducted before a refund is made. Other cancellation details are as follows:

• Cancellation up to 7 days prior to course commencing no refund applicable

• Cancellation up to 14 days prior to course commencing 50% refund

• Cancellation before this date – full refund minus £30 administration fee

We regret that once the course has commenced, we cannot issue refunds or credits.

Aquatots is under no obligation to refund or offer catch up lessons if you are unable to attend your lesson due to illness or holidays. Catch up sessions (for missed lessons) may be available subject to availability.

Contact Details

 
In the event of a cancelled lesson - The office will SMS (text) and email you. Please keep the office informed of changes in your contact details. If you do not have email or a mobile phone, please make sure we have an alternative way of contacting you.
 
Discounts
 
Parents swimming with two children receive a £15 discount and parents with three children receive a £25 discount off the total fee. If you are a member of Tewkesbury Park Hotel, Cheltenham Park Hotel, Malvern Sports College, The Wiltshire Hotel or Alexander Park you are entitled to a 10% discount. Please contact the office for your discount code before making your booking. Please have your membership details to hand for verification.

If you are a member of the Gloucestershire NHS Trust or HM Armed forces you are entitled to a 5% discount of your course fees.

Health & Safety
Aquatots require all babies to be DOUBLE BAGGED – until FULLY potty trained (i.e. a disposable SWIM nappy such as Huggies Little Swimmers or a reusable washable nappy such as ‘Tots Bots’ with a Neoprene Swim Pant over the top) . 
Aquatots recommend the Konfidence Nappicova. These can be purchased via our online shop. Environmentally friendly washable nappies can be used as a layer underneath the neoprene nappy cover.
 
Photography

Please note that any photography including camera phones and video filming ARE NOT PERMITTED during Aquatots lessons/photo sessions.

Please contact the Aquatots office if you wish to bring a visitor to a class. Each pool has a guideline as to the maximum number of visitors permitted at each venue. Mobile phones are not allowed on poolside.

Swimming with Two Children

Current requirements state that any parent swimming with more than one child must ensure that their children are supervised and not left unattended in the changing room or by the pool whilst attending a class. School aged children may sit on poolside at the discretion of the teacher but please check with the office first.

Only ONE parent per child is allowed in the water. If another adult is swimming your child during the term the office needs to be told of any medical conditions which may affect them and be aware of their swimming ability.

If you have any queries, please do not hesitate to contact the Aquatots office on the number below

Tel : 01684 296296 Fax : 01684 276276 E-mail: info@aquatots.co.uk www.aquatots.co.uk
 
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